Order support and returns at Vow Keepsake Studio
What if a wedding sign or keepsake arrives wrong?
A keepsake carrying your names and your wedding date is made for you alone, which is why the proof step is taken seriously. Say a table number reaches you cracked, or a name on the plaque differs from the version you signed off. Write to Vow Keepsake Studio with your order reference as soon as you see it. The approved policy on this page offers a 100% satisfaction refund when you are unhappy with the order. Include the wedding or anniversary date, especially if it is still ahead, so the next step fits your timeline.
What should a wedding problem report include?
- Your order reference and the names of the couple.
- Which piece is affected: the table number, the welcome sign or the keepsake, and what is wrong with it.
- A clear photo of the fault and, for damage, of the box and wrapping.
- The line on the approved proof the engraving should have matched.
- The wedding or anniversary date, so any fix can be planned around it.
Order terms for wedding keepsake plaques
- Before accepting
- Your wedding keepsake plaques are made to the approved specification, so read the cancellation, return and remedy terms in the written quote first. An illustration does not establish a stocked product or a standard return arrangement.
- Reporting an issue
- Contact Vow Keepsake Studio promptly with the order reference, the affected wedding keepsake plaques, the problem and photographs where useful, and keep the approved proof for comparison.
- Damage or missing items
- Keep the packaging, photograph the package and contents, check the packing list and share the delivery date.
- Changes after approval
- Report a changed “Names” line, date or dimension at once. Whether it can still be made depends on the stage of work and the order terms; any revised cost or schedule is confirmed before proceeding.
- Remedies and refunds
- Vow Keepsake Studio explains the remedy, any return instructions and processing under your order terms and statutory rights. Wait for those instructions before sending anything back.
Which Vow Keepsake Studio piece is affected?
Name the piece as the collection does, and check the lines its proof fixed:
- Wedding Keepsake Plaque in Walnut & Ivory Acrylic: Names, Vow line, Wedding date and Place lines
- Wedding Keepsake Plaque: Names, Date and Message lines
- Anniversary Milestone Plaque: Names, Milestone, Date range and Message lines
- Guest Book Alternative Plaque: Names, Date, Heading and Venue lines
- Wedding Table Number Signs: Names, Table number and Date lines
- Wedding Welcome Sign: Names, Message, Date and Venue lines
- Crystal-Style Couple Keepsake: Names, Message and Date lines
- Full-Color Wedding Photo Plaque: Names, Photo caption, Date and Message lines
- Parent Thank-You Plaque: To, Message, From and Date lines
Satisfaction refund: If you are not happy with your order, we offer a 100% satisfaction refund. Contact us with your order reference so we can arrange the next step.
Contact Vow Keepsake Studio about your order.
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Vow Keepsake Studio